711cuc Privacy Policy

1. Introduction

711cuc ("we," "us," "our") operates the online gaming platform accessible at 711cuc.net (the "Platform"). We are committed to protecting the privacy and personal data of all registered Members and visitors. This Privacy Policy sets out in clear, plain terms how we collect, use, store, share, and protect personal data in connection with your use of 711cuc.

This Policy applies to all personal data processed through the 711cuc Platform, including data submitted during account registration, data generated through your use of gaming and sportsbook services, data collected through your interactions with our customer support team, and data gathered automatically through cookies and similar technologies.

This Privacy Policy should be read alongside the 711cuc Terms & Conditions and Responsible Gaming Policy. By using 711cuc, you confirm your acceptance of this Policy. If you do not agree, please discontinue use of the Platform and contact our support team to close your account.

2. Data Controller

For the purposes of applicable data protection law, 711cuc is the data controller responsible for personal data collected through the Platform. As data controller, 711cuc determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

Where 711cuc engages third-party service providers to process personal data on its behalf (for example, payment processors or fraud detection providers), those providers act as data processors under instructions from 711cuc and are bound by contractual obligations to process data only as directed.

3. Data We Collect

711cuc collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identification number or passport number, and selfie or identity document images collected during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address.
• Financial Data: Bank account details, eWallet identifiers (e.g. Touch n Go eWallet or Boost account references), transaction history including deposits, withdrawals, and bet amounts.
• Account Data: Username, encrypted password hash, account preferences, gaming history, bonus redemption records, and VIP tier status.
• Technical Data: IP address, device identifiers, browser type and version, operating system, and session timestamps collected automatically during Platform use.
• Usage Data: Pages visited, games played, bet types, session duration, and navigation patterns within the Platform.
• Communications Data: Records of your correspondence with the 711cuc customer support team via live chat or email.

4. How We Collect Data

711cuc collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated technologies: Cookies, web beacons, and server logs that record technical and usage data during your interaction with the Platform. See Section 10 for full details.
• Third-party sources: Identity verification agencies and fraud prevention services may provide supplementary data to confirm your identity or flag risk indicators, subject to their own privacy policies and applicable law.
• Payment providers: When you deposit or withdraw funds via Maybank, CIMB, Public Bank, Touch n Go eWallet, Boost, or USDT, relevant transaction confirmation data is received from those providers.

5. Purposes & Legal Basis for Processing

711cuc processes your personal data for the following purposes, each supported by a corresponding legal basis:

• Account creation and management — necessary for the performance of the contract between you and 711cuc.
• Processing financial transactions — necessary for the performance of the contract and compliance with anti-money-laundering obligations.
• Identity verification (KYC) — necessary to comply with legal obligations applicable to online gaming operators.
• Fraud detection and prevention — necessary for the legitimate interests of 711cuc in maintaining platform security and integrity.
• Customer support — necessary for the performance of the contract and 711cuc's legitimate interests in providing quality service.
• Responsible gaming monitoring — necessary to comply with legal obligations and protect the vital interests of vulnerable players.
• Marketing communications — based on your consent, which you may withdraw at any time.
• Platform improvement and analytics — based on 711cuc's legitimate interests in improving its service, provided those interests are not overridden by your rights.

6. Data Sharing & Disclosure

711cuc does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data may be shared in the following limited circumstances:

• Service providers: Payment processors, KYC verification providers, fraud detection services, IT infrastructure providers, and live chat support platform operators, each bound by data processing agreements.
• Game providers: Game studios and live casino operators (such as Evolution Gaming or Pragmatic Play Live) receive session data necessary to deliver game content. These providers operate under independent licences from recognised gaming authorities.
• Regulatory and legal authorities: Where 711cuc is legally required to disclose data to competent authorities — for example, in connection with anti-money-laundering investigations or court orders — such disclosure will be made to the extent legally required and no further.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to equivalent privacy protections.

7. International Data Transfers

The 711cuc Platform serves Malaysian users, and the majority of data processing occurs within the region. Where personal data is transferred to service providers or game studios located outside Malaysia, 711cuc ensures that adequate safeguards are in place, including contractual clauses that require recipients to apply equivalent data protection standards.

By using 711cuc, you acknowledge that your data may be transferred and processed in countries outside Malaysia in connection with the delivery of gaming services.

8. Data Retention

711cuc retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Account data is retained for the duration of your registered membership and for a minimum period of five (5) years following account closure, to comply with anti-money-laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with applicable financial regulations.
• Customer support communications are retained for up to three (3) years from the date of each interaction.
• Marketing consent records are retained until you withdraw consent, plus a reasonable additional period to demonstrate compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

9. Security

711cuc implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 711cuc servers.
• Encryption of sensitive data at rest, including payment method references and identity document images.
• Password hashing using industry-standard one-way cryptographic algorithms. 711cuc never stores passwords in plain text.
• Role-based access controls limiting internal access to personal data to authorised personnel with a demonstrated need.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Automatic session expiry for inactive 711cuc Login sessions to reduce the risk of unauthorised access from shared devices.

While 711cuc takes reasonable precautions, no internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

10. Cookies & Similar Technologies

The 711cuc Platform uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required for basic Platform functionality, including maintaining your logged-in session, remembering language preferences, and securing the 711cuc Login process. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to understand how Members use the Platform — which pages are visited, how long sessions last, and which features are most used. This helps 711cuc improve the Platform experience. Analytics cookies are only placed with your consent.
• Security cookies: Help detect fraudulent activity and protect against unauthorised access attempts.

You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the Platform, though some personalisation features may be affected.

11. Your Rights

Subject to applicable data protection law, you have the following rights with respect to your personal data held by 711cuc:

• Right of access: Request a copy of the personal data 711cuc holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to 711cuc's legal retention obligations.
• Right to restriction: Request that processing of your data be restricted in certain circumstances.
• Right to data portability: Request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: Object to processing based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of these rights, please contact the 711cuc support team. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

12. Children & Minors

The 711cuc Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under the minimum age, we will immediately suspend the account, delete the associated personal data (subject to any legal retention obligations), and refund any remaining real money balance to the originating payment method.

If you believe a minor has registered on 711cuc, please contact us immediately via live support so we can take appropriate action.

13. Marketing Communications

With your consent, 711cuc may send you promotional emails, SMS notifications, or in-Platform messages about bonuses, new game launches, sportsbook promotions, and other 711cuc offers relevant to your interests as a Malaysian player.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from 711cuc.
• Updating your communication preferences in your account settings.
• Contacting the 711cuc support team directly via live chat.

Withdrawing consent to marketing will not affect your ability to use the Platform or receive essential service communications (such as deposit confirmation, withdrawal notifications, or security alerts).

14. Changes to This Privacy Policy

711cuc may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will notify registered Members via email to their registered address and via an on-Platform notice.

The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically to stay informed about how 711cuc protects your personal data.

15. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 711cuc, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the 711cuc Platform.

We aim to acknowledge all privacy-related queries within 48 hours and to resolve substantive requests within 30 calendar days.